Northwest Privacy Policy

Northwest & Ethical Investments L.P.. has always been very serious about the confidentiality, integrity, and security of your personal information. We believe that treating your personal information with the highest degree of respect is integral to our relationship with you.

What information do we collect and what do we do with it?

We collect information necessary to serve you. The type of information depends on the service we provide. If you are an investor or group plan participant, we collect your name, contact information, social insurance number, and other information necessary to provide you with fund management services, to keep records, to prevent error and fraud, or to respond to inquiries from your advisor, if you have one. Your personal information may also be used for educational and marketing purposes, including sending material to provide you with product information and better services.

We do not sell any personal information. Portions of your personal information may be provided, in strict confidence, to firms that prepare and mail client account statements or other documents on our behalf. We require that these service providers protect your information and only use it for limited purposes.

We may also share your information with other Northest & Ethical Investments L.P., your advisor, your employer, other financial institutions, and government organizations. Where information is shared outside Northwest & Ethical Investments L.P., we do so on a strictly limited basis in order to complete transactions on your behalf, to provide you with services, or to meet legal obligations such as tax reporting. We might be required to disclose personal information to regulators, including the MFDA, for regulatory purposes. A regulator may, in turn, disclose your personal information to other regulatory or government organizations.

How do we collect information?

Personal information is collected from our interactions with you. We might interact with you directly, such as when you call or write us or visit www.northwestfunds.com, or we might interact with you indirectly, such as through your advisor or your employer. No matter how we collect your personal information, we try to ensure its accuracy and completeness. In order to maintain the integrity of your information, please make sure we know abut any changes as soon as possible.

How do we protect your personal information?

We have always considered the protection of sensitive information to be a foundation of customer trust and a sound business practice. We employ extensive physical, electronic and procedural controls in keeping with industry standards and practices, and we regularly adapt these controls to respond to changing requirements and advances in technology. Within Northwest & Ethical Investments L.P. and among our service providers, we restrict access to personal information to those who need it to provide products and services to you.

What protection do you have online?

Privacy, security and service in our online operations are just as critical as in the rest of our business. We therefore employ all of the safeguards described above, along with the following internet-specific practices.

We use a variety of proven protections to maintain the security of your online session. For example, we make extensive use of firewall barriers, encryption techniques and authentication procedures. We may also place cookies and similar files on your hard drive, to facilitate site navigation, and to personalize your experience on our site.

When you visit our internet sites, we may collect technical and navigational information, such as computer browser type, internet protocol address, pages visited, and average time spent on our web sites. This information may be used, for example, to alert you to software compatibility issues, or it may be analyzed to improve our web design and functionality.

What privacy rights do you have?

You may request access to your personal information and question its accuracy and completeness. We will respond to your request within 30 days of receiving it.

You may withdraw all or part of your consent for us to use your personal information within certain legal restrictions. If you withdraw consent, however, we may be limited in the services or products that we provide to you. Contact us to learn more.

How do you contact us about privacy?
We welcome your privacy questions. If you are an investor or advisor, send us an email at clientservice@northwestfunds.com or call 1-888-809-3333.

If you are not satisfied with the results of your email or phone call, contact our Chief Privacy Officer by email (privacy@northwestfunds.com), by fax (1-888-809-4444), by phone (1-888-809-3333), or by mail (Attention Chief Privacy Officer, Northwest & Ethical Investments L.P., 155 University Ave., Suite 400, Toronto, Ontario, M5H 3B7).